Cancellation & Refund Policy

1. Immediate Cancellation Requests

   • Cancellations will be considered only if the request is made immediately after placing the order.

   • However, cancellation requests may not be accepted if the order has already been processed, communicated to vendors/merchants, or if the shipping process has been initiated.

2. Non-Cancellable Items

   • Cancellation requests will not be accepted for perishable items such as flowers, food, and similar goods.

   • Refunds or replacements may be considered only if the customer provides proof of the substandard quality of the delivered product.

Damaged or Defective Items
 

1. If you receive damaged or defective items, report the issue to our Customer Service Team within 2 days of receipt of the product.

2. The request will be processed once the merchant verifies and confirms the issue.
    

Product Mismatch or Expectations
 

1. If you believe the product received does not match the description on the website or your expectations, contact our Customer Service Team within 2 days of receiving the product.

2. The team will review your complaint and take appropriate action.

Warranty-Related Complaints
 

1. For products covered under a manufacturer's warranty, please contact the manufacturer directly for assistance regarding the issue.

Refund Policy
 

1. Refund Processing

   • Refunds approved by FYKI (For Your Kind Information) will be processed within 1-2 days and credited to the original payment method of the customer.

2. Eligibility for Refunds

   • Refunds are subject to the approval of the Customer Service Team and are granted based on the specifics of the complaint.

Disclaimer:
The above policy is created at FYKI’s (For Your Kind Information) sole discretion. FYKI shall not be held responsible for any claims or liabilities arising due to the non-adherence to this policy by users or merchants.